Privacy Policy

Effective Date: March 13, 2026
Last Updated: March 13, 2026

HydraClean Disaster Restoration Services ("HydraClean", "we", "us", or "our") is committed to protecting the privacy of visitors to our website at hydraclean.ca ("the Site"). This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal data.

1. Information We Collect

Information You Provide

When you submit a form on our Site (such as a contact form, help request, or free assessment request), we collect the information you voluntarily provide. This may include:

• Your name
• Phone number
• Email address
• Type of service needed
• Any additional details you include in a message

Information Collected Automatically

When you visit our Site, your web browser automatically sends certain technical information to our server. This may include your IP address, browser type and version, operating system, referring URL, pages visited, and the date and time of your visit. This data is collected through standard server logs and is used for site maintenance and security purposes only. We do not currently use cookies or analytics tracking tools on this Site.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and service requests
• Contact you to schedule assessments or provide quotes
• Provide disaster restoration and related services
• Communicate with you about your project or service needs

We do not use your personal information for marketing purposes unless you have explicitly opted in. We do not sell, rent, or trade your personal information to third parties.

3. Third-Party Services

Our Site uses the following third-party services:

Web3Forms

Our contact and help request forms are processed through Web3Forms, a third-party form handling service. When you submit a form, your information (name, phone, email, service type, and message) is transmitted through Web3Forms' servers and forwarded to us via email. Web3Forms' privacy policy governs how they handle data in transit. You can review their policy at web3forms.com/privacy.

Google Fonts

Our Site loads fonts from Google Fonts, a service provided by Google LLC. When you visit our Site, your browser makes a connection to Google's servers to download font files. This may transmit your IP address to Google. Google's privacy policy applies to this data transfer. You can review it at policies.google.com/privacy.

External Image CDNs

Some images on our Site are loaded from external content delivery networks, including Unsplash and Pexels. When these images load in your browser, a connection is made to their servers, which may receive your IP address and browser information. These services are governed by their own respective privacy policies.

4. Data Security

We take reasonable measures to protect the personal information we receive from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Our Site uses HTTPS encryption to protect data transmitted between your browser and our server.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights Under Canadian Privacy Law

As a Canadian organization, HydraClean is subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including British Columbia's Personal Information Protection Act (PIPA). Under these laws, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete personal information
• Request deletion of your personal information, subject to legal and contractual obligations
• Withdraw consent for the collection, use, or disclosure of your personal information

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

6. Children's Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

7. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you can reach us at:

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our Site after any changes to this Privacy Policy constitutes your acceptance of the updated policy.